Whitehaven Marina, operated by specialist consultancy Marina Projects, is pleased to announce an increase in annual berthing numbers for 2015.
“Spring is in the air” which is traditionally the time of year when the majority of boat owners renew their annual berthing contracts. Whitehaven Marina are happy to report that their policy of continual investment in the marina and delivering consistent, professional yet friendly customer service has been recognised by an increase in berthing demand.
One of the few UK marinas last year to invest in additional berths, Whitehaven is delighted that demand is increasing too. Tony Taylor, the Marina Supervisor comments “berth holders are coming from all points of the compass but in particular from the Lakes, the East Coast around Newcastle and even as far as North Wales. It would appear that people are looking for new and exciting cruising grounds and Whitehaven is a great place for that”
In 2014 140 new berths were constructed in the West Stand basin. These berths have been popular with annual berth holders and visitors alike, and have proven to be particularly useful for events such as the Whitehaven Festival and Three Peaks Race.
The facilities and services at Whitehaven Marina have been dramatically enhanced in the last six years since Marina Projects Ltd took over the management. The Marina is now considered to be one of the best in the region and this is backed up by the healthy berthing numbers.
“Customer service is very important to our offer” comments Simon Morgan, Marina Manager for Whitehaven Marina. “We do endeavour to “go the extra mile” as we fully understand that our customers have the choice of other berthing locations. We appreciate our customers time in the Marina is precious leisure time so everything has to be safe, clean and well organised with a friendly smiling face!”
These are some of the many reasons why in the last completed customer satisfaction survey 99% of customers said they would recommend Whitehaven Marina to a friend!